EziBuy
Purchasing your clothes through Ezibuy just became that little bit easier.
Sector: Online Retail
Product: Global Connect, Email2SMS
Solution Type: Customer Service
THE BRIEF
Provide online customers with more information about the status of orders and to reduce call centre traffic.
SOLUTION
Extract order shipping information from EziBuy’s databases and send notifications via SMS to the customer’s mobile stating the shipped date and support numbers.
RESULTS
Over 221,000 SMS messages sent throughout the year of 2007 to NZ and Australian EziBuy customers. Reduced cost associated with lower call centre traffic.
