Credit Unions – SMS banking

Instantly access your account balance via your mobile phone.

New Zealand Association of Credit Unions.

Market Sector: Finance
Product: SMS Banking
Solution: Customer Service

THE BRIEF
Several Credit Unions have approached Sonic Mobile to assist in providing their customers increased accessibility to their account details. This has the added benefit for the Credit Unions as their call centre traffic is greatly reduced and there-by making the business more profitable.

SOLUTION
Customers SMS “BAL” to the Credit Unions short code number, Sonic matches the mobile number to the bank account, queries the bank's systems then hands the customer back their balance to the handset.

RESULTS
794,000 transactions processed throughout the year 2007.


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